SHEQ National Cert Complaints and Appeal process
SHEQ National Cert’s goal is to continuously provide the best possible service and therefore it is important to us to know how we are perceived by our customers and prospects. SHEQ National Cert therefore invite you to give your honest feedback, even if your expectations were not met. SHEQ National Cert will contact you immediately to try and find a suitable solution.
A complaint is an expression of dissatisfaction, other than appeal, by any interested party reported to SHEQ National Cert, relating to certification activities undertaken by SHEQ National Cert, its staff, Representatives and / or Auditors or to its certified customers, where a formal response is explicitly or implicitly expected.
An appeal is defined as a request by a SHEQ National Cert client for reconsideration of a certification decision. Appeals are reviewed and decisions made by a separate impartial technical reviewer that is not involved in the conduct of the audit nor the initial decision. Before decision making, the responsible management of SHEQ National Cert shall be consulted. The process shall not affect nonconformity management or certificate decertification timelines.
The submission, investigation and decision on complaints or appeals shall not result in any discriminatory actions against the complainant or appellant.
To file any complaints or appeals with SHEQ National Cert, kindly email your concerns to armandqa@mweb.co.za. SHEQ National Cert will contact you immediately and make every effort to find a suitable solution. All other complaints or appeals for any other certification related issues shall be entered below.
However, if you wish to report a violation by SHEQ National Cert auditors or employees of our SHEQ National Cert Procedure, Values, Code of Ethics or any unlawful acts kindly email johannqa@mweb.co.za.
For more information of our process please revert to our procedure, found on our website: