ORGANISATIONAL POLICY STATEMENT

SHEQ National CERT (Pty) Ltd is a provider of services for certification to ISO 9001:2015; ISO 14001:2015 and ISO 45001:2018 Standards.

It has implemented and is maintaining a management system based on the requirements of ISO/IEC 17021:2015.

It is Committed to:

1

Comply with requirements and continually improve the effectiveness of its management system;

2

Be impartial in management systems certification activities, as it recognises the importance of impartiality;

3

Manage conflicts of interest;

4

Ensure the objectivity of its management system certification activities; keep the proprietary information about its clients confidential;

5

6

Be open in providing access to and disclosure of information, wherever confidentiality agreements permit;

7

Provide effective response to complaints, representations and appeals, if any arise;

8

Establish and review objectives related to the customer satisfaction at the annual management review meetings;

9

Comply with any applicable service-related statutory and regulatory requirements;

10

Make representations/appeals-handling and complaints-handling procedures available to public.