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The Following Mandadatory Procedures are publicly Available to our clients:

Certification Process

PMSHEQ – 15 Certification Process

Handling of Representations and Appeals

PMSHEQ - 27 - Handling of Representations and Appeals

Handling of Complaints

PMSHEQ - 26 - Handling of Complaints

Use of Company Marks and Logos

PMSHEQ – 36 -Use of Company Marks and Logos

Quality Management

PMSHEQ – 54 - Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

Terms and Conditions

PMSHEQ – 22 - Terms and Conditions

Risk Policy for Counterfeit Certificates

PMSHEQ – 29 - Risk Policy for Counterfeit Certification